About Us

We at Direct2Chemist we believe in giving our valued customers the very best of service. Our aim is to make healthcare services available to everyone including those who struggle to visit a pharmacist in person. Offering trusted advice, consultation, over the counter medication, prescriptions & PPE
to the local community and local businesses.

UM Healthcare Ltd. (trading as Direct2Chemist) have been trading since 2024. The company has created many employment opportunities in the north-west of England and is continuing to expand. The company is a distance
selling pharmacy contracted via the NHS.

Direct2Chemist believes in delivering quality goods and efficient service to the public and business alike.

Company number: 15550031

Pharmacy Registration Number: 9011993

Wayne Lin (Superintendent Pharmacist): With many of years experience, he is ideally placed to answer any of your queries relating to your health and medication.
GPhC # 2232370

NHS Unwanted Medicines service

Please contact us if you have any unwanted medicines that you need to return to the pharmacy where we will dispose of them safely.

Emergency supplies

If you need one of your regular medicines in an emergency when you are unable to contact your doctor, we may be able to help. We must stress that this can only be done in genuine emergencies and it may incur a charge. Please contact us for more details. Your doctor can also contact us to request an urgent supply of medicines for you.

NHS exemption

As a registered pharmacy, we accept all NHS exemptions. To ensure you don’t pay extra for your prescriptions, you can send your exemption or PPC to us on direct2chemist@gmail.com.

It’s important that you keep your exemptions up to date. If you claim free prescriptions after your exemption expires, you may have to pay a penalty charge of up to £100. Even if it was a mistake.

Click here to find out the correct Medical Exemptions

Patient Survey

View our latest Patient Questionnaire 2021

COMPLAINTS

direc2Chemist

Will you help us to help you?

We would like you to tell us what you think about the service we provide at this pharmacy.

If you have any comments, suggestions or complaints please speak to a member of staff.

We welcome any general comments about the services we provide and any suggestions of ways in which we can improve our services to you.

We operate a complaints procedure as part of the NHS system for dealing with complaints. Our system meets national criteria.

Our Pharmacy Manager, umar hanif, will give you further information. You can contact him by emailing: direct2chemsit@gmail.com

You may also seek advice from the local Patient Advice and Liaison Service (PALS). PALS are not part of the complaints procedure itself but they might be able to resolve your concerns informally or they can tell you more about the complaints procedure and independent complaints advocacy services.

To contact the PALS team:

Telephone 01282 786300

E-mail info@direct2chemist.uk with “For the attention of the complaints team” in the subject line

Address: direct2chemist, Suite 3, Bridgewater House, 8 Surrey Road, Nelson, Lancashire, BB9 7TZ, United Kingdom

Write to us at: Suite 3, Bridgewater House, 8 Surrey Road, Nelson, Lancashire, BB9 7TZ, United Kingdom

An independent complaints advocacy service (ICAS) is available to provide advice and support to people who wish to complain about the NHS.

Our aim is to give you the highest possible standard of service and we try to deal swiftly with any problems that may occur.